Shipping Information

At Urban Tide, we’re committed to getting you on the road — fast.

Shipping Destinations:
We currently ship Australia-wide.

Shipping Times:

Orders are processed within 1–2 business days.
Metro areas: Delivery typically within 3–7 business days.
Regional areas: Delivery typically within 5–10 business days.

Shipping Costs:

FREE Shipping on all eBike orders over $2,000 AUD.
Accessories only orders: Flat rate shipping of $15 AUD.

Order Tracking:
Once your order ships, you’ll receive a tracking number by email.

Delivery Partners:
We ship via trusted carriers like Australia Post, TNT, and Allied Express.

Assembly Information:
All eBikes ship approximately 85% assembled. A simple setup guide is included with every bike.

Delivery Terms:
Please ensure correct shipping address is entered at checkout. Urban Tide is not responsible for packages delayed due to address errors.