Warranty Policy

Our Warranty Promise

We stand behind the quality and performance of every Urban Tide eBike.

Every eBike sold by Urban Tide comes with a comprehensive manufacturer's warranty, offering you peace of mind for every ride.

Warranty Coverage

Component

Warranty Period

Frame

2 Years

Motor (Hub Motor)

2 Years

Battery

1 Year

Electrical Components

1 Year

Mechanical Components (Brakes, Derailleurs, Forks)

1 Year

 

 

What’s Covered:

  • Manufacturing defects in materials or workmanship

  • Motor, controller, and electrical faults not caused by misuse

  • Battery issues (manufacturing defects) within the warranty period

  • Frame cracks due to normal riding conditions

What’s Not Covered:

  • Damage caused by misuse, accidents, or unauthorized modifications

  • Normal wear and tear (e.g., tires, brake pads, cables)

  • Improper assembly not performed according to provided instructions

  • Water damage from submersion or high-pressure washing

  • Commercial or rental use (unless separately agreed)

Warranty Claims Process

  1. Contact our support team at [support@urbantidebikes.com.au] with your order number, photos, and description of the issue.

  2. Our team will assess the claim and may request further details.

  3. If approved, we’ll arrange for repair, replacement parts, or a full unit replacement depending on the situation.

  4. Warranty repairs are provided at no cost to you, including standard shipping of replacement parts (where applicable).

Important:
 Warranty only applies to the original owner and is non-transferable.

Need Help?

For any questions regarding your warranty or support for your Urban Tide eBike, email us at [support@urbantidebikes.com.au].
 We're here to keep you riding!